Townpack collects a parcel from your door and hands it to the person you name, tracked the whole way. Book in the app, hand the rider your pickup code, and your receiver gives their own code at the door.
Currently serving: Bellampally, Mancherial, Mandamarri, Kannal and nearby areas in Telangana.
Effective 3 September 2026 · Applies to the Townpack customer app, the Townpack Driver app, and this website.
Townpack is operated by Sanathana Techlabs Private Limited, Bellampally, Telangana. This policy explains what we collect, why, and what control you have over it. We have written it in plain language rather than legal boilerplate, because it is meant to be read.
We use this information to match you with a rider, calculate the fare for your zone and distance, deliver your parcel to the right person, keep you updated while it is in transit, handle support questions and disputes, and keep records of completed deliveries for accounting and tax.
We do not sell your personal data, and we do not share it for advertising. We will disclose information if required by law, or where it is genuinely necessary to protect someone's safety.
Your account details are kept while your account is open. Delivery records are kept for eight years after the delivery, as required for tax and accounting purposes in India — but once you delete your account, those records are no longer linked to your name or phone number. See Delete your account.
Under India's Digital Personal Data Protection Act, 2023, you may ask us to show you the personal data we hold about you, correct anything inaccurate, or delete your account and personal data. You can correct your name and email yourself in the app under Profile. For anything else, contact us using the details in Contact, and we will respond within 30 days.
Traffic between the apps and our servers is encrypted in transit (HTTPS). Sign-in sessions expire and can be revoked. Rider identity documents are held in private storage, not on a public web address. No system is perfectly secure, and we do not claim otherwise — but if a breach affects your personal data, we will tell you and the relevant authority.
Townpack is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has created an account, contact us and we will remove it.
If this policy changes materially, we will update the effective date above and notify you in the app before the change takes effect.
Effective 3 September 2026 · An agreement between you and Sanathana Techlabs Private Limited, which operates Townpack.
You must be at least 18 and have an Indian mobile number that can receive SMS. One account per phone number.
Townpack connects you with an independent delivery rider who collects your parcel and delivers it to the address and person you specify. We are a delivery service, not a courier of record, and we do not inspect the contents of parcels.
Every booking uses two separate four-digit codes. You give the rider your pickup code when they collect the parcel. Your receiver gives the rider their own delivery code at the door. A rider cannot mark a delivery collected or completed without them, and never sees either code in their own app. Do not share a code with anyone before the parcel is physically in front of you.
You may not book Townpack to carry anything illegal, dangerous or prohibited — including narcotics, weapons, explosives, flammable or corrosive material, live animals, human remains, counterfeit goods, or anything you are not legally entitled to send. You are responsible for the contents of your parcel and for any consequence of misdeclaring it. We may refuse or stop a delivery, and report it, if we have reason to believe a parcel breaks this rule.
The fare shown before you confirm is calculated from your pickup zone, the distance, and any promotional code applied. That figure is calculated on our servers, not in the app, and it is what you pay.
Townpack currently accepts cash only, paid directly to the rider. If we add online payment later, these terms will be updated before it goes live.
You can cancel a booking free of charge at any point before a rider accepts it. Once a rider has accepted and is on their way, cancellation is handled through support — contact us and we will deal with it case by case. If a rider cannot continue a delivery, the booking returns to the pool and is offered to other riders rather than being cancelled.
Any time or distance shown in the app is an estimate. Traffic, weather and availability affect real delivery times, and we do not guarantee a specific arrival time.
We take reasonable care, but Townpack is not liable for indirect or consequential losses, for delay caused by circumstances outside our control, or for damage to items that were inadequately packaged or that should not have been sent under the rules above. Nothing here limits liability that cannot be limited by law. If your parcel is lost or damaged in our care, contact us — we will investigate and deal with it fairly.
Keep your phone and verification codes to yourself; bookings made from your account are treated as yours. We may suspend an account for fraud, abuse of riders, repeated false claims, or breach of these terms.
These terms are governed by the laws of India, and disputes fall to the courts of Telangana.
Two ways to do it — one inside the app, one from here if you no longer have it installed.
Deleting your Townpack account is permanent and cannot be undone. You can create a new account with the same phone number afterwards, but it starts empty — your previous order history will not be attached to it.
Your account is deleted immediately. If you have a delivery still in progress, finish or cancel it first — we will not delete an account mid-delivery, so a rider is never left with a parcel and no one to hand it to.
We will confirm it is your number before deleting anything, and complete the deletion within 7 working days. You do not need the app installed to make this request.
| Data | What happens when you delete |
|---|---|
| Your name | Permanently removed |
| Your phone number | Permanently removed and unlinked from your history |
| Your email address | Permanently removed |
| Your notification token | Deleted — no further notifications are sent |
| Saved addresses and receiver details | No longer linked to you |
| Past delivery records | Kept for 8 years, anonymised — required for tax and accounting. They no longer carry your name or number, and cannot be traced back to you. |
| Ratings you left for riders | Kept without your name attached |
For support, privacy requests, or anything about a specific delivery.
Email: techlabsdevteam@gmail.com
Operated by: Sanathana Techlabs Private Limited
Address: Bellampally, Telangana, India
When writing about a delivery, include the order number shown in your order history — it makes tracing it much faster.